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Program and Project Management Associate Manager

Accenture
Metropolitan Manila Fulltime 100+
• Project manage multiple small to medium scale projects from scoping through to implementation and roll out

• Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support

• Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects

• Translate business requirements into implementation plans, furthering our mission of protecting and supporting client community

• Play an active role by contributing to improving policies, product, process and support system solutions

• Keep sites and teams up to date on project timelines

• Review change delivery tribe throughout each day:

o Ensure prepared for upcoming launches

o Check new posts, assess impact for your sites and take necessary actions

o Check notifications, answer any questions asked on post

o Input/feedback into project plans

o Ensure team meets timelines and deliverables

o Proactively flag risks & provide quantifiable trade off options if needed

o Consolidate information/questions/clarifications that needs to be shared with Change Delivery Team

• Participate in monthly Partner Management survey and encourage Ops and QTP leadership in the sites to do the same.

Qualifications

• Bachelor's degree holder
• Must have at least 10 years of Project Management experience under BPO industry and with expertise in Process Management, operations-based projects and a strong track record in implementation of these projects
• Must have at least 3 years of experience in Managerial role under BPO industry
• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
• Ability to work in a fast-paced environment with minimal guidance
• Experience working with internal/ external stakeholders in multiple geographic regions
• Must also have skills in Demand Management, Issue Management, Offering Insight, Organizational Design and Architecture, Risk Management and Work Planning and Management






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