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Customer Service Representative

Altisource Business Solutions, Inc.
Two E-Com Center Fulltime 91
Job Duties:
  • Receive calls from existing clients and document their issues
  • Educate callers about their concerns and questions
  • Document possible system improvements that clients request for
  • Reference materials both online and internal for solutions to concerns
  • Ensure compliance with all policies and procedures of products
  • Manage sensitive information in compliance with client policies
  • Provide daily work progress updates to team leads for all active assigned leads
Key Result Areas:
  • Ability to identify client concerns and resolutions
  • Outstanding communication skills both written and verbal
  • Efficient time management, able to perform multiple tasks within given turnaround time
  • Ability to adapt to a fast changing product environment
  • Outstanding customer service both internally and externally
  • Ability to accurately & completely document needed data in short amount of time
  • Ability to master the product and keep up to date on the enhancements and updates as released by the client
  • Compliance with all policies and procedures
Qualifications:
  • We are looking for tech savvy agents with excellent communication and analytical skills that can troubleshoot and further enhance the experience of customers for a growing company.
  • At least 6 months experience in the BPO industry
  • Exceptional communication skills and call handling skills
  • Flexible to changes and has sense of urgency
  • Good Time Management Skills
  • Can work under pressure and deliver fast results
  • Experience with IOS platform is preferred but not needed
  • Experience with Point of Sale systems is preferred but not needed
  • Applicants should be Filipino citizens or hold relevant residence status
 
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