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Customer Service Representative

Asticom Technology Inc.
Quezon City Fulltime 100+
Specialization: Customer Service
Position Level: 1-4 Years Experienced Employee

Job Description:

        
  • To deliver the best possible customer recovery and end-to-end issue resolution
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  • To do that, agents are empowered and expected to think like owners 

Qualifcations:

        
  • Graduate of any 4-year course
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  • With 2 years experience in customer service industry 

Communication Skills:

        
  • Excellent communication skills (written and verbal)
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  • Ability to communicate correctly and clearly with all customers
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  • Excellent documentation skills
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  • Good comprehension skills – ability to clearly understand and state the issues customers present
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  • Ability to concentrate – follow customers issues without distraction to resolution
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  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
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  • Work successfully in a team environment as well as independently

Customer Focus:

        
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
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  • Ability to empathize with and prioritize customer needs
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  • Demonstrates interpersonal skills with a diverse customer base
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  • Demonstrates conflict resolution, negotiation, and de-escalation skills
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  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
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  • Ability to determine customer needs and provide appropriate solutions
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  • Maintain regular and reliable attendance, including the daily schedule as assigned
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  • Flexible with the working schedule; may be expected to work weekends, holidays and events
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  • Ability to work overtime as required by business with most often occurring but not limited to in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

        
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
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  • Ability to approach problems logically and rationally
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  • Action oriented and self-disciplined
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  • Organized and detail-oriented
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  • Ability to maintain composure in highly escalated situations 
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  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
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