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Client Relations Assistant

Cebuana Lhuillier
Makati City Fulltime 500+
RESPONSIBILITIES:

  • Provides timely and accurate response/s to all client queries and requests while adhering to the client service standards of the company through phone call, text message, email and social media.
  • Ensures that relevant details needed to address concerns are recorded.
  • Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.
  • Recommends client-centered initiatives and proactive action/s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.

QUALIFICATIONS:

  • Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce, Mass Communications, Psychology or equivalent
  • With good oral and written communication skills
  • With working experience in the customer-service, sales, and/or telemarketing industry is an advantage
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