Business Center Head

Converge ICT
National Capital Region Fulltime 250+


Oversees the entire operations of the assigned Branch or branches to ensure that each branch adheres to sales, collection and operational targets.


Education: Minimum Educational
Qualifications for this position

  • Must be a Graduate of any 4-year course

Relevant Experience:

  • Must have at least 2-3 years of supervisory or managerial role with
    combined experiences in sales, business center or store and people
  • Must have a background in telco as BC Supervisor or Manager

Business Understanding:

  • Must have a Background in ICT, telco or FMCG and/or retail industry


Revenue and Ebitda achievement

  • 100% achievement of sales acquisition, upsell/ cross-sell and revenue targets,
    in general, within the Area
  • Executes strategies to increase business center sales
  • Implements sales plan for upsell and other activities that will increase ARPU
  • Ensures the overall profitability of the store

Customer Delight

  • Handles escalations from the staff level. Deals with clients who need to
    voice out their inquiries and/or complaints (technical or non-technical) to
    higher authority.
  • Implements programs to achieve CSAT targets

Operations Management

  • Executes strategies to ensure business center metrics are achieved (grow
    sales, first contact resolution, TAT for processing all aftersales request received
    and manage complaints, collection handling, CSAT)
  • Ensures the safety of the branch’s collection
  • Together with quality team, analyzes business center statistics and use the data
    to improve business center operations
  • Comply with all necessary reports needed by other departments

People Development (10%)

  • – Mentors and coaches people
  • Together with training team, identify training opportunities to ensure competence and continuous learning for team members
  • Conducts regular meetings
  • Performs job evaluation review and feedback mechanism

Group: Consumer Sales

Job Level: Supervisor

Areas of assignment 

  • Trece Martires, Cavite


For interested applicants, you may email your resume at hr.reliance@convergeict.com or click the button above and complete the application form

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