Home

Business Center Head

Converge ICT
National Capital Region Fulltime 250+

PURPOSE

Oversees the entire operations of the assigned Branch or branches to ensure that each branch adheres to sales, collection and operational targets.

MINIMUM REQUIREMENTS

Education: Minimum Educational
Qualifications for this position

  • Must be a Graduate of any 4-year course

Relevant Experience:

  • Must have at least 2-3 years of supervisory or managerial role with
    combined experiences in sales, business center or store and people
    management
  • Must have a background in telco as BC Supervisor or Manager

Business Understanding:

  • Must have a Background in ICT, telco or FMCG and/or retail industry

AREAS OF RESPONSIBILITY

Revenue and Ebitda achievement

  • 100% achievement of sales acquisition, upsell/ cross-sell and revenue targets,
    in general, within the Area
  • Executes strategies to increase business center sales
  • Implements sales plan for upsell and other activities that will increase ARPU
  • Ensures the overall profitability of the store

Customer Delight

  • Handles escalations from the staff level. Deals with clients who need to
    voice out their inquiries and/or complaints (technical or non-technical) to
    higher authority.
  • Implements programs to achieve CSAT targets

Operations Management

  • Executes strategies to ensure business center metrics are achieved (grow
    sales, first contact resolution, TAT for processing all aftersales request received
    and manage complaints, collection handling, CSAT)
  • Ensures the safety of the branch’s collection
  • Together with quality team, analyzes business center statistics and use the data
    to improve business center operations
  • Comply with all necessary reports needed by other departments

People Development (10%)

  • – Mentors and coaches people
  • Together with training team, identify training opportunities to ensure competence and continuous learning for team members
  • Conducts regular meetings
  • Performs job evaluation review and feedback mechanism

Group: Consumer Sales

Job Level: Supervisor

Areas of assignment 

  • Trece Martires, Cavite

 

For interested applicants, you may email your resume at hr.reliance@convergeict.com or click the button above and complete the application form

Hello! we are
Jobayan
A simple way to connect candidates and companies

How does Jobayan work?

Publish your resume

Add your experience, education and skills. Jobayan will automatically match you with jobs.

Search Through Job Openings

Click "Apply Now" on a job opening and your contact details will automatically get sent to them.

Wait for a Match

Here in Jobayan, theres no forever in job hunting! When a job opening matches, you will be notified right away!

Get Started Now!
I want to hire

Your Career Awaits.