PURPOSE

Oversees the entire operations of the assigned Branch or branches to ensure that each branch adheres to sales, collection and operational targets.

MINIMUM REQUIREMENTS

Education: Minimum Educational
Qualifications for this position

• Must be a Graduate of any 4-year course

Relevant Experience:

• Must have at least 2-3 years of supervisory or managerial role with
  combined experiences in sales, business center or store and people
  management
• Must have a background in telco as BC Supervisor or Manager

Business Understanding:

• Must have a Background in ICT, telco or FMCG and/or retail industry

AREAS OF RESPONSIBILITY

Revenue and Ebitda achievement

• 100% achievement of sales acquisition, upsell/ cross-sell and revenue targets,
  in general, within the Area
• Executes strategies to increase business center sales
• Implements sales plan for upsell and other activities that will increase ARPU
• Ensures the overall profitability of the store

Customer Delight

• Handles escalations from the staff level. Deals with clients who need to
  voice out their inquiries and/or complaints (technical or non-technical) to
  higher authority.
• Implements programs to achieve CSAT targets

Operations Management

• Executes strategies to ensure business center metrics are achieved (grow
  sales, first contact resolution, TAT for processing all aftersales request received
  and manage complaints, collection handling, CSAT)
• Ensures the safety of the branch’s collection
• Together with quality team, analyzes business center statistics and use the data
  to improve business center operations
• Comply with all necessary reports needed by other departments

People Development (10%)

• – Mentors and coaches people
• Together with training team, identify training opportunities to ensure competence and continuous learning for team members
• Conducts regular meetings
• Performs job evaluation review and feedback mechanism

Group: Consumer Sales

Job Level: Supervisor

Areas of assignment 

• Trece Martires, Cavite

 

For interested applicants, you may email your resume at hr.reliance@convergeict.com or click the button above and complete the application form