PURPOSE

• The position exists in order to collaborate with Key Account Managers to determine client’s requirements, design network architecture with the objective of acting as technical experts to meet and satisfy their needs within our company standards

MINIMUM REQUIREMENTS

Education:  Minimum Educational Qualifications for this position

• Bachelor’s Degree in Electronics Engineering, Computer Engineering, Information Technology and other IT related course. Preferably with knowledge in Cisco Networking.

Relevant Experience:

• At least 2-3 years working experience in telco industry or IT related field. Preferably with pre sales experience and customer support

Business Understanding:

• Knowledgeable in Data Solutions, Fiber Optic Transmission, Network Design and/or latest Telecommunications technology

AREAS OF RESPONSIBILITY

Collaboration with Sales

• Work with KAM to provide expert technical support to prospective customers/clients

Presentation / Technical Scoping

• Present and markets the design and value of proposed solution and business case to customers, prospects, internal management. Assisted with technical questions or concerns during the sales process and frequently participate in the internal portion of the project Process
• On-time reply to RTS filed by KAM

Personal Goal in Technical Improvement

• Pro-actively do some research for the market trends and offerings in the industry.
• Must have the initiative to study and gain more knowledge on the company’s existing network and future expansion
• Attend technical conventions and updates

Technical Support

• Maintain collaboration and business relationship with client, vendors and partners
• Provide strategic guidance and technical support to internal and external customers.
• Provide technical information as necessary to produce and complete winning proposals to comply with client requirements including:
  1. Network Diagram
  2. Equipment specifications, as needed
  3. Product Description, background on Converge Network, as needed
• Work with customers, attend meetings to make infrastructure upgrade recommendations

Employee Professional Relationship (Internal and External)

• Build a client-pre sales relationship to create and maintain the business
  Build a sales-pre sales relationship to collaborate solution that will keep the business growing
• Provide leadership, mentoring, and collaboration with co-pre sales

Customer Satisfaction

• To conduct random survey to determine the overall experience of internal and external customers in terms of Pre-sales support

Group Name: Network Operations

Job Level: Team Member

 

For interested applicants, you may email your resume at hr.reliance@convergeict.com or click the button above and complete the application form