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Quality Assurance Engineer (Bicol Region)

Converge ICT
Bicol Region Fulltime 250+

Implements the QA (Quality Assurance) operation tasks. Ensures workflow is being followed and executes their delegated task. Helps the team to meet its productivity and adhering to the objective to ensure quality standards and improve delivery of all systems related transactions and procedures. 

Education:  Minimum Educational Qualifications for this position

Bachelor of Science in Electronics Engineering/Electrical Engineering or any Engineering related course

Relevant Experience:

3 years of quality assurance function in a telco and ICT related business and 2 years as a specialist in any customer service functioning a telecommunications or ICT related businesses

Business Understanding

Basic Telco business orientation and advanced quality assurance processes & practices   

Technical Knowledge

Application of Quality Principle and related techniques within and across the division or concerned area.

  1. Responsibilities

SLI INSPECTION   

  1. Conducts quality inspection of contractors’ line installation to ensures quality installation standards are being followed. This is to ensure also the integrity of installation bill batches of contractors are randomly validates within the SLA + 15 days
COMPLAINT & FRAUD INVESTIGATION
 
  1.  Conducts investigation of reported fraud or extortion of technician, undeclared over span and no pole attachment installation, or used of residential accounts to business
 ACCEPTANCE (PAT/FAT) ACTIVITY: MDU for RFS  
 
  1.  Conduct and provide timely support to conduct acceptance activity. Deliver PAT/FAT to ensure new facilities are ready for service. 
TECHNICAL SUPPORT: SITE SURVEY, WIRELESS DEVICES DEPLOYMENT AND TROUBLESHOOTING
 
  1. Provide technical support to resolve wireless connection and application problem reported by (VIP & high revenue residential accounts) customers.
  2. Serves as a consultant to client/s to recommend necessary hardware requirements to obtain the benefits of having a connected home network.

 

Area of Assignment

  • Albay
  • Camarines Sur

For interested applicants, you may email your resume at regionalhrbicol@localhost or click the button below and complete the application form. 

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