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Training Specialist

Converge ICT
National Capital Region Fulltime 250+

PURPOSE

Conducts Products & System Training (Campaign Specific) and refresher Training. Organizes and develops or obtain training procedures and guides and course materials such as handouts and visuals. Presents information, using variety of instructional techniques and formats:

  • role playing
  • simulations
  • group discussions

MINIMUM REQUIREMENTS

Education:  Minimum Educational Qualifications for this position

  • Candidate must possess at least Bachelor’s/College Degree

Relevant Experience:

  • At least 1 year of working experience as trainer
  • Flexible work hours and location (Can be assigned in any shift and any site)
  • Proficient in MS Office – Excel, Power point, Word
  • Knowledge and experience in training needs analysis, design and development, and training evaluation
  • Must be detail oriented; customer focused; Analytical skills;

Business Understanding:

  • Knowledge in customer service operations and/or with experience in BPO operational requirements

AREAS OF RESPONSIBILITY

  • Responsible in ensuring all training rooms/venues, equipment and other requirements are booked
  • Uploading and updating of KB
  • Certified SME- conducts Products & System Training (Campaign Specific) and refresher training
  • Conducts Call Monitoring and attend to calibration sessions
  • Organize and develop or obtain training procedures and guides and course materials such as handouts and visuals
  • Present information, using variety of instructional techniques and formats:
    – role playing
    – simulations
    – group discussions
  • Understand and work on the findings from survey (CES, NPS) results and be able to effectively utilize it to conduct refresher and on the floor cascades
  • Render phone time to keep product knowledge, skills and behaviors up to date

Area of Assignment: 

  • Reliance, Pasig

Group name: Customer Experience

Job level: Team Member

For interested applicants, you may email your resume at hr.reliance@convergeict.com or click the button above and complete the application form

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