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Traning and Support Specialist (Central Luzon)

Converge ICT
Central Luzon Fulltime 250+

The position exists to analyze training needs and facilitate necessary frontline training of Converge’s business center associates with the objective of ensuring employee efficiency during the deployment, minimizing errors and negative impact to customers.

Education:  Minimum Educational Qualifications for this position Bachelor’s Degree in any Course
Relevant Experience: 2-3 years of working experience related to field
Business Understanding: Training facilitation

Trainee gap analysis and coaching

Regular training output recording/reporting

Technical Knowledge

  1.  Training/Facilitations Skills
  2. Communication Skills
  3. Interpersonal Skills
  4. Time Management
  5. Training Needs Analysis
  6. Behavioral Observation and Coaching

Responsibilities

TRAINING

  1. Identify training needs and performing learning gap analysis to continuously improve training process and modules; facilitates and delivers training materials; consistent reporting of training progress and challenges

PERFORMANCE MANAGEMENT

  1. Performs regular trainee observation to trainees perform the expected output after the training sessions; identify gaps and coach trainees to improve performance

 

Area of Assignment

  • Clark Freeport Zone, Pampanga

 

 

For interested applicants, you may email your resume at hr.clark@convergeict.com or click the button above and complete the application form

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