Edusuite

Client Success Manager | Work from Home

Edusuite
Muntinlupa Fulltime 250+
The Client Success Manager assumes the role of a business analyst and a project manager, which involves designing features/modules and implementing Edusuite to partner schools both in K12 and Higher Education.

This is a remote post. Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Description
Project Management and Implementation
  • Work with business stakeholders to understand project objectives and requirements.
  • Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration, and data entry
  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues, and action items log, meeting minutes etc.
  • Manages communication and deployment for projects from start to end.
  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues, and action items log, meeting minutes etc.
Business Analysis and Customer Support
  • Support the software development team in defining and testing features.
  • Manage after-sales customer support after deployment
  • Develop and deliver world-class support experience
Qualifications
  • At least 2 years experience in Project Management, Consulting, Quality Assurance, or similar roles.
  • Good people skills and stress-management skills, to manage both the expectations and the complaints of clients.
  • Recommendations from your past Clients and Superiors​

Bonus points for:
  • Experience in Quality Assurance​ or Business Analysis
  • Knowledge in Database & system administration