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Hub Logistics Coordinator - Kidapawan

Kidapawan City Fulltime 500+

Job Description

We are expanding our operations across the country and we are looking for Logistics Hub Coordinators across the Philippines. S/He will supervise all hub activities while analyzing and improving its overall efficacy.

Basic Activities
  • Monitoring of remittances, accuracy of reverse billing, and validation of PCF expenses
  • Monitoring of cargo transfers
  • Conduct daily shift briefing with riders and team members to cascade important reminders and resolve issues and concerns
  • Oversee hub operations, performance, and compliance to the Service Level Agreement (SLA) with client
  • Oversee and manage rider requirements, cargo dispatching, route planning, and reverse logistics
  • Manage customer servicing for assigned area
  • Oversee and ensure that packages are delivered and or picked-up on time; furthermore, investigate, identify, and understand root causes of delivery failures with the goal of improvement
  • Ensure all documents pertaining to logistics operations are accurate.
  • Ensure all riders cash remittance are reported accurately and deposited on time
  • Handle all administrative work and PCF reimbursement monitoring
  • Ensure timely completion of payroll in reverse billing
  • Prepare and submit daily, weekly and monthly performance reports
  • Process billing of trucking and agency partners
  • Report and resolve all hub issues, incidents and conflicts (e.g. misrouting, package loss, etc.)
  • Ensure training and onboarding of newly hired riders and dispatchers
  • Organize hub workflow and ensure all employees understand their duties and delegated tasks
  • Balance tasks delegated to team members to ensure they can function efficiently and effectively
  • Monitor hub repairs and maintenance
  • Ensure proper handling of packages such that they are transferred to ultimate customer in good condition
  • And all other tasks and responsibilities that may be deemed necessary by management
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