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Customer Success Associate / Company Nurse (Armstrong Site)

KMC Solutions
Makati City Fulltime 95

Functional overview

The Customer Success Associate / Company Nurse is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Success Associate / Company Nurse is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

Duties and responsibilities

NURSING DUTIES

 With critical medical thinking skills and good bedside manner

  • Provide basic health care administering first aid where needed and evaluating employees’ overall health
  • Attend to and Follow up all medical-related concerns
  • Administer first aid / nursing intervention to employees
  • Assist patient to nearest hospital due to emergency
  • Clinic & Supplies Management
  • Monthly medical supplies disbursement, inventory & requisition.
  • Aid in medical events and activities
  • Administer first aid / nursing intervention to employees and members.
  • Medical Certificate validation
  • Monitor and update all clinic tracker
  • Safekeep medical records
  • Distribute HMO cards
  • Aid in medical events and activities
  • Dissemination of health-related bulletin on a monthly basis.
  • Other adhoc task that maybe assigned from time to time.

OFFICE HEALTH AND SAFETY

 Perform Accident or Incident Investigations and Prepare Accident/Incident reports (WAIR/EWAIR)

  • Perform safety walk weekly
  • Lead and encourage the employees to participate evacuation drills (fire, earthquake) and secure accurate postmortem reports
  • Enforce company policies and procedures and Safety and Health Regulations and Standards
  • Observe work in progress and assure safety equipment is worn and procedures followed
  • Suggest for corrections and follow-up to correct violations
  • Resolve complaints and suggest to management for corrective action
  • Ensure employee safety training, classroom lectures, demos and hands-on instruction.
  • Review accidents and suggest preventing similar future incidents
  • Execute effective safety, hazard control and industrial hygiene program. (solid waste disposal monitoring)
  • Evaluate risks and hazards and suggest for corrective action
  • Assign responsibilities and update safety organizational charts as needed

FRONT DESK MANAGEMENT:

  • Provides support on the reception/front desk through:
  • Answers and disperses calls and inquiries
  • Welcomes / receives applicants, visitors and clients of the Company
  • Responds/addresses tenant concerns and walk-in inquiries
  • Handles daily incoming and outgoing mails
  • Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
  • Manages the front office on a daily basis
  • Assists photocopy, printing, scanning client request
  • Gatepass / work permit processing
  • Prepares and accomplishes errand form
  • Monitors the cleanliness in concessionaire area
  • Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

  • Point person / Representative in the workplace
  • Conference room reservations
  • Reports and coordinates any workplace issues and ensures job completion
  • Provides administrative support to members
  • Provides unmatched customer experience
  • Builds strong relationship with members
  • Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

  • Attends ticket request within SLA
  • Assists office walk tour with prospective client and marketing events
  • Offers and serves refreshment to Client
  • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
  • Coordinates with vendor for any Client request below 20K
  • Distributes monthly treats
  • Follows operational processes and procedures
  • Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Maintains Office Show-readiness, cleanliness and maintenance
  • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
  • Coordinates with Customer Success Lead for any facilities/Building issues

Minimum competencies

  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
  • Superb verbal and written communication skills
  • has high attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Capable of working under minimal supervision
  • Ability to present well to high level clients – local and foreign
  • Ability to deliver services with the highest standards
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites

Minimum qualifications

  • Bachelor of Science in Nursing
  • Registered Nurse
  • Active PRC license
  • BOSH Training a plus but not required
  • At least 1-2 years work experience as Front Office Staff or Admin Assistant
  • Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
  • Hospitality or Customer service background is a plus
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