The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Drive and own high-level strategic initiatives, and at the same time, hands-on with the ability to roll up your sleeves and get things done.
- Analyze, align and evaluate business requirements, feasibility and value of the feature requests with both business and regional product teams in Singapore and Shenzhen to deliver a comprehensive and accurate Business Requirement Document (BRD).
- Perform User Acceptance Test (UAT) for newly implemented functions
- Design and generate training materials for internal and external users
- Respond to system related queries, perform troubleshooting, and propose solutions to the reported issues