This job opening is expired and exists as historical reference.
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
Job Description:
- Extensive knowledge of PMS and act as a Portal Operator for the system
- Adequate knowledge of other systems: Seller Center, WMS, OMS
- Assess and determine how new features raised by Regional Team will affect or help operations through reviewing Business Requirements Documents
- Take part in User Acceptance Testing (UAT) and Live Testing
- In constant communication with Vendor Operations team and Product Team, both Local and Regional
- Relay any new feature releases for PMS, Seller Center, or other changes to Local Team
- In charge of all systems-related issues raised by vendor operations
- Raise all features needed by PH team to regional team
