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Shopee Xpress - Claims (North Luzon)

Shopee
BGC Fulltime 76

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Responsible for reviewing ShopeeXpress cases related to shipments and lost/damaged goods
  • Does investigation of disputes and complaints received from customers regarding their deliveries through verification of waybills and discussions with involved parties
  • Reviews investigation reports to clarify issues, concerns, grievances, and interests of all parties involved
  • Makes proper recommendation based on results of investigation conducted
  • Communicate with other Shopee Xpress teams Aid the Shopee Xpress
  • Ensuring all the relevant standards within the working practices guide and KPIs are met
  • Perform other similar and related duties as required or directed
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