Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required.
Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products.
Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management.
Strengthen Relationships: Work and partner with others: Within a team-based environment.
Consistently Deliver: Achieve and maintain required metrics and goals.Qualifications:
Our most successful candidates will have:
- Excellent knowledge of Portuguese (B2 spoken – B1 English spoken)
- Spanish consultants: English B1 spoken
- Some experience in a service or support center and related understanding of technical troubleshooting
- Strong communication skills
- Able to work positively in a fast-paced, changing environment.
- Ability to multitask and have excellent organizational skills.
- Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond.
- Willingness or skills for a customer-oriented job
- Ability to work on flexible shifts, agreed in advance with the team
- Precision, loyalty, organization
- Articulate, bright and curious
- Passionate about service
- Sales experience preferred
- High school diploma