So what does an LMS Administrator really do? Think of yourself as someone who will manage the LMS user experience, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being an LMS Administrator.
Imagine yourself going to work with one thing on your mind: that you will generate reports and maintain the compliance dashboard. As you tackle your new tasks for the day, you know it will lead to one thing: that you will connect and help users who have LMS issues.
As an LMS Administrator, you will be responsible for the overall LMS user experience, making sure that the LMS is kept spick and span. You will do alpha and beta testing and provide feedback to the media developers. You will ensure that the roster is up-to-date and deactivate separated employees as needed. You will set up the course structure in Moodle, enable all required features. You will provide analysis, insights, and recommendations to the reports generated. You will coordinate with the required departments to help increase compliance. You will monitor LMS enrollments, creates and assigns LMS courses and uploads course content. You will configure, maintain and continuously improve LMS tools, dashboards, and plugins. You will maintain the course structure of the LMS. You will interact with the developers, stakeholders, and learners to analyze, troubleshoot, and respond to any LMS related issues while following TaskUs’ communication guidelines. You will ensure roster is up-to-date (including cohorts). You will manage roster competencies and badges. You will lead the effort to identify, troubleshoot and resolve LMS-related system issues and challenges as well as help to identify and prevent potential problems before they occur. You will also generate compliance reports on a regular basis. You will create and maintain slick, easy to read dashboards for compliance and LMS issues. You will design and run ad hoc and standard reports for compliance systems. You will also function as a Systems QA wherein you will create or upload learning events. You will also review SCORM packages if they function as they should.
So, do you have what it takes to become an LMS Administrator?
So, what is it we’re looking for? Well, since this is an administrator post, we need someone with a degree that’s focused on L&D systems or Computer Science or any related field of study. In terms of work experience, we need someone who has one when it comes to generating reports using Microsoft Excel/Google Sheets. Someone who has at least 1-2 years of customer service or technical support experience is required. Someone who also has experience managing a Learning Management System a big advantage.
Now let’s get technical. We need someone who demonstrates the ability to simultaneously handle a large and diverse number of technical tasks and LMS functionality issues with tact, cooperation, and persistence. Someone with excellent verbal and written communication and presentation. Must be focused on customer satisfaction. Someone who is an expert when it comes to managing a learning management system a huge advantage (preferably Moodle LMS). We also need someone who demonstrates a strong interest in working in training and the human resources field. Ability to work both independently and as a member of a team. Someone who is able to information, document conclusions and develop recommendations. Someone with strong organizational and problem-solving skills. Proficient with G-Suite Applications or Microsoft Office Apps required. Someone with strong attention to detail, in reviewing data and project management skills.
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.
TaskUs is an equal opportunity employer.